Why Are Withdrawals Sometimes Delayed? An Honest Answer

Kirkya App has always believed in transparency. So to be straightforward – in certain situations, the withdrawal process may take a little longer than usual. There are a few reasons behind this. First, if it's your first withdrawal, your account needs to be verified. This only happens once – you won't need to do it again. Second, larger withdrawal amounts (generally above BDT 10,000) go through a manual review. This is done purely for your security.

Third, during peak hours — particularly between 8 PM and 11 PM — a high volume of withdrawal requests come in, which may cause slight delays. Fourth, bank transfer requests submitted outside banking hours are processed the following morning. Regardless of the reason, Kirkya App guarantees that every withdrawal will be completed within 24 hours.

⚠️ Important: Withdrawals must be made through the same method used for your deposit — if you deposited via Mobile Pay, you must withdraw to Mobile Pay. This is an international requirement to prevent money laundering. Please keep this in mind before making your first transaction.

KYC Verification – Complete It Once, Done for Good

KYC stands for "Know Your Customer" – it's simply a way to confirm your identity. When making your first withdrawal on Kirkya App, you'll need to submit a photo of your National ID or passport. It might seem like a bit of a hassle, but this verification is what keeps your account secure. Once KYC is complete, all future withdrawals will be much faster since you won't need to verify again each time.

KYC verification is typically completed within 2–6 hours. Kirkya App's verification team works 24/7, so even if you submit at night, you won't have to wait long. Once KYC is done, no further verification is required on that account – unless you update your personal details.

Why Are Multiple Accounts Prohibited?

Some users attempt to create multiple accounts to claim extra bonuses. Kirkya App does not allow this — if multiple accounts are found belonging to the same person, all of them will be suspended. This isn't about being harsh; it's about protecting honest players. Keep one account and enjoy all the benefits fairly.