1. Introduction
Kirkya App (kirkyaapp.bet) is a trusted online gaming platform in Bangladesh. We understand that when you register or play on our platform, you share certain personal information with us. You have the right to know how that information is handled.
This Privacy Policy ("Policy") describes our commitment and practices regarding the collection, storage, use, and protection of personal information belonging to Kirkya App users. By accessing the Kirkya App website or mobile platform, you are considered to have accepted the terms of this Privacy Policy.
This policy should be read alongside our Terms & Conditions and Responsible Gaming as they complement each other.
Key Point: Kirkya App takes your privacy very seriously. Your information is never sold to third parties, and all data is protected with industry-standard security technology.
2. What Information We Collect
Kirkya App only collects information that is necessary to deliver our services properly and to keep your account secure. A detailed breakdown is provided below:
Personal Identity Information
- Full Name (as it appears on your National ID)
- Date of birth (for age verification)
- Current Address & District
- Mobile Number
- Email Address
- National ID number or passport number (for KYC verification)
Financial Information
- Mobile Banking Number (Mobile Pay, Nagad, Rocket)
- Bank account details (for withdrawals)
- Transaction History & Amounts
Technical Information
- IP address and geographic location
- Browser & Device Type
- Login time and session information
- Gaming Activity Logs
- Cookies & Tracking Data
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Contact | Account Creation & Communication | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Payment Information | Deposits & Withdrawals | Yes |
| IP Address | Security & Fraud Prevention | Automatic |
| Gaming Logs | Dispute Resolution & Records | Automatic |
| Identity Document | KYC Verification | Subject to |
3. How We Collect Information
Kirkya App collects information through several methods. Each approach is transparent and based on your consent:
- Direct Input: Information you provide directly through registration forms, KYC uploads, or support chats.
- Automatic Collection: Device information, IP address, and browsing data are automatically recorded while you use the platform.
- Via Cookies: Session cookies and performance cookies help improve the user experience.
- Third-Party Payment Gateway: During deposits or withdrawals, payment providers share limited transaction information with us.
We never access your phone's contacts, camera, or microphone without permission. Mobile app users can manage all access permissions directly from the app's permission settings.
4. How We Use Your Information
Kirkya App uses the collected information solely for the specific purposes listed below. Your data is never used for any unauthorised purpose:
- Account Management: For registration, login, password reset, and profile updates.
- Identity & Age Verification: To verify users are 18+ and to comply with KYC requirements.
- Financial Transactions: To accept deposits, process withdrawals, and maintain transaction records.
- Fraud Prevention: To detect suspicious activity and maintain platform security.
- Customer Support: To resolve your issues and address any complaints.
- Promotions & Communications: To send bonus offers, updates, and important notifications (with your consent only).
- Service Improvement: To analyze user experience and improve the platform.
- Legal Obligation: To maintain records and generate reports in compliance with regulatory authority directives.
Kirkya App does not share your personal information with third parties for marketing purposes. If you wish to stop receiving promotional emails or SMS, you may request this at any time through our support team.
7. Security Measures
Kirkya App uses the highest industry-standard technical and organizational measures to keep your information safe:
- TLS/SSL Encryption: All data transfers between your browser and our servers are protected with 256-bit encryption.
- Two-Factor Authentication (2FA): 2FA can be enabled for added security on your account.
- Firewall & Intrusion Detection: Our servers are protected against cyber attacks around the clock.
- Regular Security Audits: A third-party team of specialists regularly audits the system for vulnerabilities.
- Data Masking: Sensitive stored information (such as payment numbers) is masked at all times.
- Access Control: Only authorized personnel can access limited data, strictly on a need-to-know basis.
In the event of a data breach, we will notify affected users by email within 72 hours and take immediate action.
8. Data Retention Period
Kirkya App does not retain any data longer than necessary. The retention periods for different types of information are listed below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 Years After Account Closure | Legal Obligation |
| Financial Transactions | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 Years After Account Closure | Fraud Prevention |
| Gaming Logs | 3 Years | Dispute Resolution |
| Customer Support Records | 2 Years | Service Quality Assurance |
| Marketing Preferences | Until consent is withdrawn | User Preferences |
Once the retention period expires, data is permanently deleted or anonymized using secure methods. No data is stored indefinitely.
9. Your Data Rights
As a Kirkya App user, you have the following rights over your personal data. Contact our support team at any time to exercise these rights: